COOL logoFrequently Asked Questions


How much do I have to pay for my laptop?

A $30 insurance policy will be required before laptop checkout. This money will go into a pool to pay for insurance as well as deductibles on claims not covered by Apple Care. While we reserve the right to charge more for intentional or malicious damage or theft, we don't anticipate any student being financially burdened by any costs associated with this initiative.

What if my laptop is stolen?

You and your family must file a police report within 24 hours of the theft. Notify Cool Crew immediately.

What happens if the laptop stops working?

AppleCare is the name of Apple's Protection Plan and our lease includes this service for the entire four years. Most often laptops will have to be mailed in to AppleCare and should be returned to us in working condition or replaced within a week or two. Loaner laptops will be available for students while theirs is being repaired, and they will be able to access their files and documents from the server to use with the loaner laptop. Loaner laptops are available on a first come first serve basis, however one may not be available at all times. You will need to fill out a Repair Form and return to Mrs. Dexter with your laptop.

Can we swap power cords and batteries?

Although technically possible, this is not recommended. Every battery and power cord is labeled with the ID number of the laptop that it belongs to. Students need to be responsible for their own equipment. At the end of the year, students will be responsible for returning the same laptop, power cord, and battery that was checked out to them.

Can I carry my MacBook in my own case or backpack?

Students must carry their MacBook in the school-issued case only. This is the only way we can ensure adequate protection . . . especially to the display (screen), the most fragile part of the laptop.

Can the students change the outward appearance of their laptop?

Only the provided identification label should be on the outside of the computer. You may purchase your own "skin" to use as a protective covering.

How will the school know what we do on the MacBook?

Apple Remote Desktop can be used to watch, block, send messages, etc., at any time you are on the local network.

Who do I talk to for technical support?

Talk to a Cool Crew member at the end of the class period. Mrs. Dexter will be available 4th and 8th period. Mrs. Pospichal will be available 4th and 6th period.

What if I need help with my laptop at home or on the weekends?

Tech support is offered only during school hours.

What if my family does not want to participate?

The laptop is a required tool for learning during the school day. If a family does not wish to allow its child to participate, that child will pick up his/her laptop in the morning and check it in at the end of the school day. The check-in site will be the school office. Hopefully, over time, all will see the learning benefits that are possible with 24/7 access and will consider participating.

What if I forget my laptop at home?

It is the student's responsibility to have the laptop for class when needed. Each individual teacher will have circumstances for their classroom.

How do I deal with the power limitations of a laptop?

Students should charge their laptop every night at home and always bring it to school fully charged. A fully charged battery should get at least four hours of use during the school day. Students will carry their power cords with them in their cases and, if needed, could plug into outlets and power strips to charge in any class.

Can I listen to music or check my email if finished with all work?

This is a decision left up to the individual teacher. There is a time and a place for headphones as well as a time and place without them. Email should be used for academic-related purposes, and if abused, can be taken away on a student-by-student basis or a blanket policy change. The use of profanity, explicit lyrics, and/or any derogatory language on the school-issued computer is against the School Policy and could be cause for disciplinary action.

Where do I print?

Printers will be designated for student use. Laptop printing will be for academic use only. Any printing for personal use will not be allowed.

Can I use the laptop during the summer?

No. The laptops will be checked in at the end of the school year. It will be the student's responsibility to back up any files they wish to keep.

How will we back up our laptops?

A sync with the server will automatically take place periodically for laptop users which will ensure that their Documents folder has a copy on the server. Music, Movies, and Photos will not be backed up by the server, so it is up to you to back-up with CDs, DVDs, flash drives, etc.

What should I do with my laptop . . .

. . . in between classes? Put the laptop to sleep and carry it in the school-issued case.
. . . during PE, etc.? Store laptops in the cases, locked in student lockers. (Not allowed in locker rooms.)
. . . on the bus? Laptops should not be taken to school activities unless approved by activity sponsor and a member of the Cool Crew.

What happens if something inappropriate comes up on the screen?

Close out of the site, note the date and time and notify a Cool Crew member.

Will I have the same laptop year after year?

The answer is yes. Laptops will be on a four-year lease, and you will be responsible for your laptop during the school year. Laptops will be turned in at the end of the school year for cleaning and reformatting for the next year.

Can we take our MacBooks out of town on school trips?

Laptops should not be taken to school activities unless approved by activity sponsor and a member of the Cool Crew. Students must responsibly protect and take care of their laptop even when a teacher is not present.

Can anyone else in my family use the laptop?

We encourage the use of the laptops. The students are ultimately responsible for the laptop; remember, all rules apply for family members also.

Can we use our own personal MacBook (or any laptop) at school instead of the school-issued one?

No. At school all will need to use the school-issued computer. This will have the settings, access to the server, and programs needed by the student while at school. The student's personal computer may be used at home, of course.

Are the files on my laptop private?

Understand that the laptop you will be issued is still school property. The use of any district technology is a privilege and not a right. Internet access and email and other media that are accessed created or stored on their computers are the sole property of the district. The district has the right to review these items for appropriateness or to limit or revoke a student's access to them at any time and for any reason.

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